Panel Operations Manager

Job Highlights

• Work for an Online Market Research firm
• Collaborate with Members of a global workforce
• Get rewarded with varied Incentives and benefits

Job Description

We are not just looking for 'employees' but are seeking Members who want new challenges and opportunities! Would you like to join our tech-driven Global Market Research firm with a diverse environment, grow professionally, and get rewarded for your efforts Join now and be part of our Team!

Panel Operations Manager, Global Panel & Partnership Development

Location: Manila, Philippines

Status: Full-time, Salaried position

Work Set-Up: Hybrid

I. POSITION SUMMARY:

The Panel Operation Manager will be responsible for leading and managing the Panel & Product Operation pod, aligning daily operations with the overall panel and product strategies. This role will focus on enhancing operational efficiency and stability, while continuously improving processes with the team. A key responsibility includes supporting the development and leadership transition of a member into the Panel Operation Manager role. Additionally, the manager will oversee the transition of operations and product testing for KR & CN, and take ownership of SOP operations to ensure full execution and coverage across platforms.

II. ESSENTIAL JOB FUNCTIONS:

Panel Management Activities

1. Team Leadership & Development
2. Support the development and transition of a member into the Panel Operation Manager role, enabling leadership at the ground level.
3. Pod Management
4. Manage and guide the Panel & Product Operation pod members to ensure high performance, collaboration, and accountability.
5. Operational Strategy Alignment
6. Develop and execute panel and product operational strategies that align with the broader Panel & Product goals.
7. Operational Excellence & Continuous Improvement
8. Deliver stable and efficient Panel & Product operations, while identifying and implementing improvements with the team to enhance overall effectiveness.
9. Platform Operations Transition & SOP Leadership
10. Lead the transition and integration of panel operations and product testing of KR/CN, and manage SOP operations to ensure seamless execution and complete coverage.

Common Activities

1. Maintains the public image of the Company.
2. Constantly reports any identified financial and other risks to immediate superior or management.
3. Functions as a cooperative and active member in the team.
4. Completes other administrative work as required.
5. Contribute to entire dataSpring, Inc. (and, or other local offices) as a Springer, besides the SEA Panel Management tasks assigned.

III. ESSENTIAL JOB REQUIREMENTS

Physical Requirements & Working Environment:

1. This is an office environment and typical physical demands apply.
2. Must be open to working flexible hours in order to communicate efficiently with Global Needs.

Minimum Qualifications Needed:

1. Strong leadership and team management skills, with experience in mentoring and developing team members.
2. Excellent project management and organizational skills, with the ability to handle multiple tasks and deadlines in a fast-paced environment.
3. Proven ability to develop and implement operational strategies aligned with business or product goals.
4. Analytical mindset with experience in using data and KPIs to monitor and improve operations.
5. Excellent communication skills, both written and verbal, in English.
6. Experience working in a multicultural or regional (APAC) environment preferred.
7. Proactive and adaptable in responding to challenges, with a continuous improvement mindset.

Education/Experience:

1. Bachelors degree in Business Administration, Operations Management, Marketing, or a related field required.
2. Minimum 5 years of relevant experience in panel operations, online research operations, digital platform operations, or product-related operations.Proven experience in leading cross-functional teams and managing team members.
3. Hands-on experience in developing and executing operational strategies aligned with business or product goals.
4. Experience working with panelist lifecycle management.
5. Experience in multinational or multicultural environments, particularly in the APAC region, is preferred.

Feel free to visit our website for more job openings: https://www.d8aspring.com/careers