Job Description
Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Work with the business architect and other planners to assess current capabilities and identify high level customer requirements
Identify and define detailed product requirements and use cases
Set up and maintain the Requirements and Traceability deliverable
Participate in transitioning the requirements and use cases to the designers and ensure a clear and complete understanding of the requirements
Assist in translating requirements and use cases into test conditions and expected results for product performance user acceptance and operational acceptance testing
Participate in quality management reviews in particular reviews of the designs prototypes and other requirements work products to ensure they fulfill the requirements
Serve as a resource for the change enablement team as they evaluate training and performance support needs and design the training and performance support products
