Job Summary : As a Systems Engineer you will be responsible for maintaining and enhancing our IT infrastructure with a focus on AI-enabled chatbot solutions networking and incident management. You will work in a hybrid model ensuring seamless service desk operations and efficient use of Service Now. Your role will be crucial in optimizing Windows environments to support business objectives.
Experience : 1
3 years
Required Skills : Technical Skills: AI enabled chatbot Networking Incident Management Service Desk Service Now Windows Domain Skills:
Nice to have skills : Domain Skills:
Technology : Service Desk
Shift : Day
Responsibilities :
Oversee the integration and maintenance of AI-enabled chatbot solutions to enhance customer interaction and support.
Manage and optimize networking systems to ensure reliable and secure connectivity across the organization.
Provide timely incident management by identifying analyzing and resolving technical issues to minimize downtime.
Ensure efficient service desk operations by implementing best practices and leveraging Service Now for ticket management.
Collaborate with cross-functional teams to support and improve Windows environments ensuring they meet business needs.
Conduct regular system audits and performance tuning to maintain optimal IT infrastructure performance.
Develop and maintain comprehensive documentation for systems and processes to facilitate knowledge sharing and continuity.
Implement security measures and protocols to protect organizational data and systems from potential threats.
Assist in the planning and execution of IT projects ensuring alignment with company goals and timelines.
Provide technical support and guidance to end-users enhancing their experience and productivity.
Stay updated with the latest industry trends and technologies to recommend improvements and innovations.
Coordinate with vendors and service providers to ensure quality and timely delivery of IT services.
Contribute to the continuous improvement of IT processes and systems to drive efficiency and effectiveness. -Qualifications
Possess a strong understanding of AI-enabled chatbot technologies and their application in customer service.
Demonstrate proficiency in networking concepts and practices ensuring robust and secure systems.
Have experience in incident management with a focus on quick resolution and minimal disruption.
Be skilled in using Service Now for efficient service desk operations and ticket management.
Show expertise in managing and optimizing Windows environments to support business functions.
Exhibit excellent problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Job Location : Primary Location :PHMETAGA04(ITPHL Taguig ME -36 St Corner COG) Alternate Location :NA NA Alternate Location 1 :NA NA
Job Type : Systems Executive [75ID00]
Demand Requires Travel : No
Certifications Required : ITIL Foundation Certification Microsoft Certified: Windows Server Hybrid Administrator Associate
