P2P Team Lead

Job Description

Job Dimensions

The organization is a global shared services center operating 24x7, supporting multiple entities across various countries and regions, including Asia Pacific, Africa, the Middle East, and the Americas. It delivers end-to-end Finance & Accounting services across core processes such as Procure to Pay (P2P), Order to Cash (O2C), and Record to Report (R2R), serving diverse business units and affiliates and operating in a multilingual environment (e.g., English, Arabic, French, Spanish, Japanese).

Management Scope:
Responsible for managing an assigned team of 12-15 FTEs (Analysts).

Functional Scope:
May cover Accounts Receivable (O2C), General Ledger (R2R), and Accounts Payable (P2P), supporting multiple affiliates and handling high-volume SAP transactions within the assigned function, regional, and branch scope.

Key Activities

• Communicate and clarify affiliate requirements, specifications, design targets, standards, tools, and processes to the team

• Set clear team goals, delegate tasks, and establish deadlines

• Ensure balanced workforce planning and workload allocation to meet SLA objectives

• Oversee day-to-day operations, monitor team performance, and report on SLAs and KPIs

• Ensure quality service delivery through mentoring, coaching, and continuous development of team members

• Intervene and support the team in resolving operational and service-related issues

• Manage recruitment and retention activities to ensure adequate staffing for the assigned scope

Context and Work Environment

• Dynamic and fast-paced environment with frequent interaction with internal and external stakeholders

• Responsibility for multiple reporting and performance monitoring requirements

• Leads a team in a highly structured, metrics-driven environment

Accountabilities

• Ensure compliance with SLA, KPI, and service quality commitments

• Maintain up-to-date and compliant process documentation

• Ensure service delivery aligns with group policies, standards, and core process models

• Foster a work environment built on trust, open communication, accountability, and collaboration

Qualifications and Experience Required

• At least 5 years of experience in a Shared Services Center or BPO environment, preferably within Finance & Accounting

• Strong SAP ERP experience is required

• Proven leadership experience managing teams in a shared services setting

• Transition or migration experience is a strong advantage

• Bachelor's Degree in Accounting or a related fieldCPA is an advantage

Skills and Competencies

• Proficient in SAP with strong functional knowledge in the assigned F&A scope

• Knowledge of Lean Six Sigma methodology is an advantage

• Excellent organizational and communication skills

• Strong stakeholder management and influencing skills

• Detail-oriented, results-driven, and analytical with strong problem-solving abilities

• Demonstrated ability to mentor, coach, and develop teams