Overseas Sales Warehousing & Fulfillment

Position Overview

Responsible for sales development of the company's Philippines overseas warehousing & fulfillment and international import/export logistics services.

The role offers flexible working arrangements, including fully remote work globally or on-site in the Philippines, with a primary focus on developing warehousing and fulfillment business within the Philippines market.

The core customer base consists of brand-focused clients, including Chinese brands expanding overseas, European and American multinational brands entering the Philippines, and local Philippine exporters. The business covers a wide range of channels and scenarios, including e-commerce platforms, independent websites, self-operated overseas stores, and retail/supermarket channels such as Watsons.

The business covers two-way logistics services: inbound warehousing and delivery of overseas goods into the Philippines, as well as warehousing and logistics solutions for Philippine products exported to China.

Industrial customers such as steel, industrial raw materials, and other industrial product businesses are not within the target customer scope.

Key Responsibilities

1. New Customer Acquisition & Channel Development

• Proactively develop targeted customers for Philippines warehousing, fulfillment, and import/export logistics services.
• Prioritize high-quality brand clients across various industries, cross-border trading companies, and brand distributors/channel partners.
• Focus on developing two-way business opportunities, including multinational brands entering the Philippines, Chinese brands expanding into the Philippines, and Philippine suppliers/exporters shipping goods to China.
• Continuously acquire new customers through online lead generation, industry resources, channel partnerships, customer referrals, and other business development channels.
• Build and maintain a high-quality customer pipeline while strictly avoiding industrial product customers.

2. Customer Needs Analysis, Solution Design & Quotation

• Develop a strong understanding of end-to-end Philippines warehousing and fulfillment services, including overseas warehouse operations, inventory management, order fulfillment, last-mile delivery, returns and exchanges, supermarket inbound logistics, and supporting import/export customs clearance services.
• Understand different customer scenarios, including e-commerce retail, offline store distribution, supermarket/channel distribution, local brand distribution, and two-way import/export trade.
• Independently manage customer needs analysis, solution design, quotation, and commercial negotiations, driving contract signing and successful business implementation.

3. Customer Relationship Management & Account Development

• Manage daily communication with signed customers, follow up on customer requirements, and coordinate after-sales support.
• Work closely with warehousing, transportation, and operations teams to resolve fulfillment and service issues and ensure customer satisfaction and retention.
• Continuously identify additional business opportunities among existing brand clients and drive repeat business, volume expansion, and long-term strategic partnerships.
• Generate new business through customer referrals and strengthen both sales performance and customer relationships.

4. Market Research & Sales Target Achievement

• Continuously monitor the Philippines warehousing and fulfillment market, including market trends, competitor pricing and services, and changes in import/export regulations and policies.
• Optimize customer acquisition strategies and sales approaches based on market developments.
• Achieve monthly, quarterly, and annual sales targets as required by the company.
• Maintain accurate customer records and follow-up logs, conduct regular performance reviews, and provide periodic sales reports.