Outsourcing Manager

JOB SUMMARY

The Outsourcing Manager Shared Services is accountable for the end-to-end performance,

governance, and continuous improvement of Entech Global Solutions outsourced and shared services operations.

While the role currently oversees Finance, Human Resources, and Business Development Support, it is deliberately designed to scale to other operational, administrative, or specialist functions that may be outsourced as the company grows.

KEY RESPONSIBILITIES

Own service delivery performance across all outsourced/shared services functions

Establish and manage SLAs, KPIs, service standards, and escalation frameworks

Oversee current functions (Finance, HR, Business Development Support) and onboard future

outsourced scopes

Drive process standardization, documentation, and continuous improvement

Partner with functional leaders to resolve issues and support growth

Lead outsourced team leads and build strong accountability culture

Ensure compliance, data integrity, and audit readiness

SCOPE OF FUNCTIONS (CURRENT & FUTURE)

Finance Support (AR, full accounts and audit)

HR Support (payroll coordination, HRIS, records, compliance)

Business Development Support

Operations Administration

Data, Reporting, or Systems Support

Other functions identified for outsourcing as the business scales

EDUCATION REQUIREMENTS

Bachelor's Degree in Accounting, Industrial Engineering or any related course

WORK EXPERIENCE REQUIREMENTS

710 years experience in shared services, outsourcing, or operations

Proven track record managing multi-functional or expanding scopes

Strong governance, KPI, and stakeholder management skills

Comfortable operating in structured, compliance-driven environments

Singapore or regional exposure preferred