Outreach Specialist (Cold Caller) || High-Volume Outbound Calling

Job Role:

1. Make outbound calls to applicants to verify information provided in their free meal applications.

2. Confirm applicant identity using established verification procedures.

3. Validate personal, household, and eligibility information according to program guidelines.

4. Clearly explain the purpose of the verification call and answer applicant questions within the scope of the program.

5. Accurately document call outcomes and update applicant records in the CRM or case management system.

6. Identify missing or inconsistent information and escalate complex cases to the appropriate team when necessary.

7. Follow approved call scripts while maintaining a professional and conversational approach.

8. Meet daily call volume, quality assurance, and productivity targets.

9. Ensure compliance with company policies, privacy regulations, and data security requirements.

10. Maintain confidentiality of all applicant information.

Qualifications:

1. High school diploma or equivalent; college education is an advantage.

2. Previous experience in a BPO, customer service, call center, or verification role is preferred.

3. Excellent verbal communication and active listening skills.

4. Strong attention to detail and data accuracy.

5. Comfortable handling a high volume of outbound calls.

6. Basic computer proficiency and experience using CRM or data entry systems.

7. Ability to manage sensitive conversations with professionalism and respect.

8. Strong organizational and time management skills.

9. Willingness to work flexible schedules, including weekends or holidays, if required.

Preferred Skills:

1. Experience in verification, eligibility screening, healthcare, government assistance, or nonprofit programs.

2. Knowledge of customer privacy and data protection best practices.

3. Ability to multitask between phone conversations and system documentation.

4. Strong problem-solving and decision-making skills.