Work Setup: Remote - Philippines
Type of Contract: Full-time
SupportNinja is building its first dedicated outbound sales motion and we need someone to own it. This is an individual contributor role. You will report directly to Sales Leadership and work closely alongside our Performance Marketing Manager to identify, engage, and convert warm and cold leads into booked discovery calls for the sales team.
Your primary KPI is simple: meetings set. Everything you do — building lists, writing copy, managing sequences, tracking performance — exists in service of that number.
You will not be managing a team or inheriting a playbook. You will be building the motion from scratch with support from leadership and a strong marketing infrastructure already in place.
What does a day in the life of an Outbound Sales Development Representative look like
- Run outbound email and LinkedIn campaigns targeting warm and cold prospect segments
- Build and manage prospect lists using tools like Apollo, LinkedIn Sales Navigator, or equivalent
- Write outbound email copy and LinkedIn messages — short, relevant, and personalized to each segment
- Use AI tools (Claude, ChatGPT, Gemini, or similar) to support research, personalization, segmentation, and message drafting
- Manage and track outreach activity in HubSpot — contacts, sequences, activity logging, and pipeline reporting
- Monitor campaign performance (open rates, reply rates, meetings booked) and adjust based on results
- Coordinate warm handoffs to sales reps with full context on the prospect and engagement history
- Share feedback on what messaging and targeting is working so we can keep improving
What are the qualifications of an Outbound Sales Development Representative
Must Have Experience
- Hands-on Hubspot experience, CRM Management, sequences and pipeline reporting.
- Cold outbound prospecting & list building
- Strong copywriting instincts: short, direct, relevant cold emails that don't read like templates
- Hunter mentality: self-motivated, comfortable with rejection, and energized by the chase
- AI fluency: you actively use AI tools in your workflow for research, personalization, and drafting
- Data-driven: you track what matters, know why rates move, and adjust accordingly
- Strong written and verbal English: all outreach is US-facing
- Ability to work independently and take ownership without a defined playbook
- US Eastern Time availability: 9am to 5pm EST preferred; 7am to 3pm EST minimum
Nice to Have
- Experience with cold email sequencing tools: Smartlead, Instantly, Outreach, Salesloft, or equivalent
- Experience with prospecting and enrichment platforms: Apollo, Clay, ZoomInfo, LinkedIn Sales Navigator, or equivalent
- Familiarity with email deliverability basics: inbox warming, domain rotation, send limits
- Experience in or selling to BPO, CX outsourcing, or managed services
- 2+ years in a B2B outbound SDR or lead generation role
- If you don't have experience with tools like Smartlead or Clay, that's okay. What matters is that you're technically curious, pick up new tools quickly, and are excited to learn.
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO 1st day
- Paid time off + birthday leave
- Employee Referral Program
- Opportunities for skills training and personal and professional development
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Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
