Outbound Sales Agents | Business Consultants

Business Consultant/Sales Development Representative

ServiceSeeking Manila | Supporting ServiceSeeking Australia (Australian Marketplace)

About the Role

The Business Consultant (BC) is responsible for managing the full business member lifecycle, from converting newly registered businesses into paying members to onboarding, account management, retention, and reactivation.

This is a B2B sales-driven role focused on engaging tradespeople and service businesses across Australia. You will use outbound calls, emails, and other communication channels to understand business needs, recommend suitable membership options, close sales, and help members maximise the value of the ServiceSeeking platform.

The ideal candidate combines strong sales and negotiation skills with a customer-focused approach to building long-term business relationships, driving membership revenue, and improving member retention.

Key Responsibilities

1. B2B Sales and Membership Conversion

• Contact newly registered businesses through outbound calls, emails, and other channels to promote ServiceSeeking memberships.
• Understand business needs and recommend suitable membership options.
• Present membership benefits, handle objections, negotiate where appropriate, and close sales.
• Manage sales pipelines and follow up consistently with prospective members.
• Work toward assigned sales targets, conversion goals, and revenue objectives.

2. Member Onboarding and Engagement

• Guide new members through account setup and introduce relevant platform features.
• Educate businesses on how to use the platform effectively to maximise their opportunities to win jobs.
• Monitor early member engagement and proactively address concerns that could lead to disengagement or cancellation.

3. Account Management and Retention

• Manage an assigned portfolio of business members throughout their membership lifecycle.
• Build strong relationships through regular, proactive communication.
• Monitor account activity, identify retention risks, and implement appropriate engagement strategies.
• Identify opportunities for membership upgrades, reactivation, and continued revenue growth.

4. CRM Management and Reporting

• Maintain accurate customer records, sales activities, follow-ups, and pipeline information in the CRM.
• Monitor performance against agreed sales, conversion, engagement, and retention KPIs.
• Collaborate with relevant teams to resolve member concerns and improve the overall customer experience.

About You

• At least 3 years of experience in B2B sales, outbound telesales, sales development, or business development in an Australian marketplace.
• Proven ability to generate leads, convert prospects into paying customers, handle objections, and close sales.
• Experience selling subscriptions, memberships, or services to businesses is highly desirable.
• Excellent spoken and written English, with the ability to communicate confidently and professionally with Australian customers.
• Strong negotiation, relationship-building, and account management skills.
• A customer-focused yet commercially driven mindset, balancing sales performance with customer satisfaction and retention.
• Confidence using CRM systems, sales tools, and reporting platforms. HubSpot experience is an advantage.
• Strong organisational and time-management skills, with the ability to manage multiple priorities and work independently toward targets.
• Resilience and adaptability when handling rejection, objections, and challenging customer conversations.

Preferred experience: Working with Australian businesses, tradespeople, online marketplaces, or subscription-based services.

How to Apply

Interested candidates are invited to email their updated resume to [Confidential Information]

In your email, please include a brief introduction about yourself, your relevant B2B sales experience, and why you would be a good fit for the role.

Please ensure your resume clearly outlines your previous roles, key duties and responsibilities, and relevant achievements in sales development, business development, lead conversion, account management, or customer retention.

Where possible, include measurable achievements such as sales targets attained, conversion rates, revenue generated, or customer retention results.

We look forward to hearing from you!