Job Title: Outbound/Inbound Call Center Agent – Donations Campaign
Location: Remote
Employment Type:Full-time
About Us:
Phil-Am Insurance & Precision Partners is dedicated to assisting our clients to exceed their commitments in various verticals and campaigns, providing excellent service and sales performance on a consistent basis. Our team works together to make a difference, and we're seeking passionate, motivated individuals to join our contact center team to help us reach our corporate goals.
Position Summary:
As a Contact Center Agent for our donations campaign, you will be a voice for our organization, connecting with potential donors to share the mission of our clients and encourage financial support. This role requires excellent communication skills, a persuasive and empathetic approach, and a strong commitment to achieving campaign goals.
Responsibilities:
- Make outbound calls, sms, email, and chats to prospective donors using provided scripts and guidelines
- Clearly and effectively communicate the purpose of the campaign and the impact of donations
- Build rapport with donors, answer questions, and address concerns professionally
- Maintain accurate records of donor interactions and contributions in the CRM system
- Achieve or exceed daily and weekly call and fundraising targets
- Handle rejection gracefully while staying motivated and positive
- Collaborate with team members and participate in training sessions to improve techniques and performance
- Update donor data and act as a retention specialist to retain giving
Qualifications:
- Previous experience in sales, fundraising, customer service, or a contact center environment is a plus
- Strong verbal communication and active listening skills
- Ability to handle high call volumes while maintaining a positive attitude
- Persuasive, empathetic, and able to connect with a diverse audience
- Basic computer skills and familiarity with CRM systems
- Goal-oriented and self-motivated to meet and exceed targets
- High school diploma or equivalent required
- Ability to work with little to no supervision, a self-starter mentality
What We Offer:
- Competitive hourly pay
- Paid training to ensure your success
- Opportunities for growth within the organization
- A supportive team environment dedicated to making a difference
Schedule:
Currently this role will have a Monday - Friday schedule, with hours ranging from 8am to 6pm cst.
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