Outbound Collections Specialist - Australian Payment Plan - Dayshift Account

TDCX (PH) Inc

Pasig City

2-12 Years

PHP 24,000 - 44,000 per month

This job is no longer accepting applications

Posted 32 months ago
Over 50 applicants

Job Description

Job Highlights

Enjoy 1-day hiring process in Gamma Ortigas
Get P200 GCash when you apply onsite
Dayshift with fixed Sunday Off

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission
You will help us deliver excellent service to our partner brands by performing these tasks:

Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Find and contact clients to ask about their overdue payments.
Assertively take actions to encourage timely debt payments.
Process payments and refunds.
Resolve billing and customer credit issues.
Empathize with customers reasons why they are unable to make payment.
Negotiate a payment scheme to settle past due balances.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

Who are we looking for

Completed at least 2 years in college
Required 2 years BPO experience with at least 3 months of collections experience.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)
Amenable to work in rotating shifts
Can work in Ortigas Center, Pasig City

How to Apply
Online
Send us your application through foundit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite
Send us your application through foundit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Education

Bachelors/ Degree, Diploma, ITC/NTC/Vocational, Masters/ Post Graduate, PhD/ Doctorate

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

About Company

TDCX (PH) Inc

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job ID: 41039777