About the Role
We are on the lookout for individuals who thrive in a challenging yet rewarding environment, where every successful collection isn't just a win for us but a step forward in our employees career growth. We're not just offering a job; we're offering a platform for you to excel and reach a new level.
Ideal Candidate (Must Have Requirements)
- Experience in a customer service environment, either over the phone or face-to-face
- Experience in high volume of calls
- Exceptional communication and interpersonal skills
- The willingness to go above and beyond for our customers
- Strong customer service ethic and commitment to excellence
- Solutions-focused and the ability to make decisions to resolve a customer's financial situation
- The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations
- High levels of resilience and ability to cope well under pressure and with customers in need
- Amenable to work onsite in our Davao City site: Robinsons Cybergate Delta
Tasks and Responsibilities
- Average of 150-200 action accounts per day
- Conduct outbound and inbound collection calls in high volumes
- Successfully identify customers experiencing financial hardship
- Identify and recommend customers for alternative Collection activities (e.g. repossessions, field calls, legal action, etc.)
- Conduct investigations and skip tracing to locate customers
- Take end to end accountability for accounts assigned to you
- Achieve and exceed individual and team targets each month
- Understand and comply with all regulatory requirements and quality standards
- Strong attention to detail and integrity
Industry-leading benefits
- HMO w/ Dental Coverage + Dependents
- 2-week paid Holiday Break. Enjoy the season without worrying about your work.
- Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
- Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.
We have a virtual recruitment process. What you need
- Strong and Stable Internet Connection for uninterrupted video interviews
- Laptop or PC with Webcam for online assessments and interviews
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About VA Platinum
VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.
We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.
Other Career Opportunities
- General Admin VAs
- Digital Marketing Specialists
- AU Accountants/Bookkeepers
- Financial Planning VAs
- Mortgage Broking VAs
- Mortgage Parabrokers (anywhere in the PH)
- Paraplanners
- Executive Assistants
- Team Manager - Client Facing
