Outbound Caller

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role

We're seeking a highly motivated and enthusiastic Outbound Caller. This role is designed for someone results-driven and passionate about sales and customer service who thrives on hitting daily call targets.

You'll play a key role in re-engaging inactive driver applicants and converting them into active drivers for one of the client's delivery partners.

Location: Must be in The Philippines – Remote.

Environment: Philippines and International Teams.

Language: Advanced English (B2+ - C1).

Timezone: Monday to Friday – 8:00 AM – 5:00 PM PST.

Contract: Full Time

Requirements

• Education: High school diploma required; vocational or college education is a plus.
• Experience: At least 1 year of experience in outbound sales, tele sales, or a related field; experience in the gig economy, ridesharing, or delivery service industry is a plus.
• Skills: Familiarity with CRM systems; excellent written and verbal communication skills with a customer-centric approach; strong negotiation and persuasion abilities.
• Characteristics: Proven track record of achieving success targets and quotas; able to work independently and in a team environment; continuously improves techniques and strategies based on performance data and industry trends.
  
  

Responsibilities

• Make outbound calls to a list of inactive drivers to reactivate their accounts and encourage them to start driving again.
• Maintain a high volume of daily calls while consistently achieving success targets and performance goals.
• Record and update driver information accurately in the company's CRM system.
• Improve techniques and strategies continuously based on performance data and industry trends.
• Collaborate with team members and management to identify best practices and areas for improvement.