The Role:
We're seeking a Bilingual Outbound Caller to join our team and support one of our delivery service partners. This role is designed for a motivated, results-driven professional who enjoys connecting with people, driving engagement, and helping inactive applicants become active drivers.
You'll play a key role in reactivating inactive driver accounts through outbound calls, maintaining accurate CRM records, and consistently meeting performance goals while delivering an excellent customer experience.
Location: Must be in the Philippines – Remote.
Environment: Philippine and International Teams.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday – 8:00 AM to 5:00 PM PST.
Contract: Full-Time.
Requirements:
- Education: High school diploma required; vocational or college education is a plus.
- Experience: At least 1 year of experience in outbound sales, telesales, customer engagement, or a related role.
- Skills:
- Experience using CRM systems.
- Strong communication, negotiation, and persuasion skills.
- Proven ability to meet performance targets and quotas.
- Experience in the gig economy, ridesharing, or delivery services is an advantage.
- Willingness to undergo on-site training.
- Characteristics:
- Customer-focused and service-oriented.
- Results-driven with a positive attitude.
- Strong organizational and time management skills.
- Able to work independently and collaboratively.
- Adaptable and eager to continuously improve.
Responsibilities:
- Make outbound calls to a list of inactive drivers to reactivate their accounts and encourage them to start driving again
- Maintain a high volume of daily calls while consistently achieving success targets and performance goals
- Record and update driver information in the company's CRM system accurately
- Improve techniques and strategies continuously based on performance data and industry trends
- Collaborate with team members and management to identify best practices and areas for improvement
