Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We're seeking an
Outbound Caller. This role is designed for a highly motivated and enthusiastic professional with a strong background in outbound sales and customer engagement.
You'll play a key role in re-engaging inactive driver applicants and converting them into active drivers for one of our client's delivery partners.
Location: Must be in Colombia – Remote.
Environment: Colombian and International Teams.
Language: Advanced English and French (B2+ - C1).
Timezone: Monday to Friday –
8:00 AM – 5:00 PM PST/PDT.
Contract: Non-fixed Term Colombian Contract.
Requirements
- Education: Technical or bachelor's degree preferred.
- Experience: At least 1 year of experience in outbound sales, telesales, or a related field. Experience in the gig economy, ride-sharing, or delivery service industry is a plus.
- Skills: English and French. Familiarity with CRM systems, strong negotiation and persuasion abilities, excellent written and verbal communication skills, results-driven mindset.
- Characteristics: Highly motivated, customer-centric, adaptable, proactive, and able to work independently and collaboratively.
Responsibilities
- Make outbound calls to a list of active drivers and share updates on available resources
- Maintain a high volume of daily calls while consistently achieving success targets and performance goals
- Record and update driver information in the company's CRM system accurately
- Improve techniques and strategies continuously based on performance data and industry trends
- Collaborate with team members and management to identify best practices and areas for improvement
