Job Description
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Job Purpose / Mission / Summary The Operations Manager is responsible for leading and optimizing the daily operations of assigned business units. This role ensures operational excellence, drives continuous improvement, and fosters a high-performance culture aligned with strategic objectives. The Operations Manager leverages data-driven decision-making, digital tools, and agile methodologies to enhance productivity, customer satisfaction, and cost efficiency. Key Responsibilities Culture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement. Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards. Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning. Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies. Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts. Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams. Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities. Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing. Digital Fluency: Advocate for and implement digital solutions to enhance operational capabilities and customer experience. Other Duties: Perform additional responsibilities as required to support business continuity and growth. Core Competencies & Skills Continuous Learning & Growth Mindset Systems Thinking & Strategic Agility Customer Centricity & Experience Design People Leadership & Emotional Intelligence Innovation & Change Leadership Data Literacy & Analytical Thinking Collaboration & Cross-functional Teaming Project & Program Management Digital Transformation & Automation Awareness Risk Management & Decision-Making Education & Experience Bachelor's degree in any Business related course, Operations Management, or related field Minimum 2 years of leadership experience in a shared services or IT-enabled environment Certifications in Lean Six Sigma, Agile, or Project Management are a plus Working Conditions Flexible work hours aligned with supported geography Hybrid work model (onsite/remote as applicable) Career Progression Pathway to Second Line Operations Manager
