Job Description
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
JOB PURPOSE/MISSION/SUMMARY:
The Cash Collections Specialist plays a vital role in Lexmark's Cebu Competence Center (CCC), managing worldwide accounts receivables and ensuring timely collection and application of payments. This position requires strong problem-solving, negotiation, and customer service skills to drive improved cash flow and reduce delinquencies.
Responsible for collecting overdue payments and establishing re-payment arrangements.
Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Scope:
Uses best practices and knowledge of internal or external business issues to improve products or services
Acts as a resource for colleagues with less experience
Requires in-depth knowledge and experience
Decisions guided by policies, procedures and business plan
Generally domestic scope/accountability
Primary Responsibilities:
Monitors delinquent accounts and implements collection procedures.
Sends follow-up letters and accepts payment on certain accounts.
Performs tasks and ensures quality in support of post-sale customer administration business initiatives.
Inputs information through data screens to accurately reflect account activity and resolve account discrepancies and balances.
Re-bills companies or individuals when appropriate.
Responds to inquiries from customers or external collection resources.
Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.
Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
Receives/places calls or sends letters to customers to resolve billing or invoice issues on delinquent accounts.
Reviews and makes recommendations regarding bad debt or write-offs.
Develops and maintains relationships with external credit agencies.
Performs all other duties as assigned.
Key Deliverables:
On-time collection and application of payments.
Meet globally agreed delinquency targets at month end.
Improved cash flow and reduction of Days Sales Outstanding (DSO).
Reduction of delinquencies.
Business compliance.
On-time resolution of customer claims and concerns.
Customer satisfaction and stakeholder satisfaction.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Skills / Competencies
Agile Problem Solving
Customer Advocacy
Creative Negotiation Skills
Collection Management & Dispute Management
Operational Process Expertise
Account Management
Issue Resolution
Business Acumen
Stakeholder Service Orientation
Customer Correspondence
Knowledge
Understanding of Xerox products, solutions, and services (key offerings) Preferred
Good knowledge of computer usage and Microsoft Office software (especially Excel) Minimum
Behavior
Proactive and Empowered
Thinks ahead and anticipates actions
Self-motivated to enhance and simplify programs, processes, and experiences
Take actions based on observed needs without waiting for direction
Creative
Moves with speed and urgency to actively address the needs of the business
Innovates to do things differently, more simply and effectively
Pivots quickly to address unanticipated obstacles
Accountable
Accepts responsibility for decisions and actions
Acknowledges and learns from experience
Collaborative
Inclusive of others to reach the best solution
Shares information and success with others
Expands understanding by seeking other's perspectives
Customer-focused
Moves decisively to solve customer and business challenges
Acts with passion and conviction in interactions with customers, partners, and colleagues
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Education: 4 years bachelor's degree in any relevant course (Accounting, Finance, etc.)
Experience: Knowledge of SAP and experience in Customer Service is a plus.
Certification / Licensure: Not Applicable
