Department: Support & Leadership
Location: Philippines
Compensation: $7.00 / hour
Description
About the Client
A high-touch, multi-location orthodontic practice in the greater Los Angeles area serving kids, teens, and adults with braces, aligners, and complementary aesthetic treatments. The team prioritizes five-star service, clear communication, and a balanced, people-first culture. They combine modern technology with a warm, community-focused approach to deliver personalized, confidence-boosting care.
Why does this role exist
This role exists to ensure patients have a clear, accurate understanding of their financial responsibilities while the practice receives timely, compliant reimbursement. The coordinator will verify benefits, submit and follow up on claims, post payments precisely, and maintain accurate ledgers—reducing denials and days in A/R. By owning end-to-end orthodontic insurance and billing workflows during business hours, this role enhances the patient experience and keeps revenue-cycle operations running smoothly.
The Impact you'll make
Insurance Verification & Coordination- Verify orthodontic benefits (lifetime ortho maximums, waiting periods, frequencies, limitations) and document coverage details.
- Obtain pre-treatment estimates/authorizations as needed and confirm financial eligibility prior to treatment start.
- Communicate coverage and out-of-pocket estimates to patients and internal teams.
Claims, Billing & Follow-up- Prepare and submit clean orthodontic claims with correct coding and required documentation.
- Track claim status, resolve rejections, manage appeals, and coordinate secondary insurance when applicable.
- Ensure compliance with payer rules and documentation standards.
Payment Posting & Ledger Management- Post insurance and patient payments, EOBs, and adjustments accurately and on time.
- Reconcile patient ledgers, identify discrepancies, and process refunds/credit balances per policy.
- Produce daily/weekly deposit and reconciliation summaries.
Patient Financial Counseling- Explain treatment fees, payment plans, and insurance benefits in clear, empathetic terms.
- Set up and maintain payment plans and auto-pay; escalate sensitive situations appropriately.
- Provide transparent cost breakdowns before treatment and at key milestones.
Cross-Functional Collaboration & Reporting- Coordinate with clinical and administrative teams to align financial information with treatment plans.
- Maintain complete, compliant documentation in the practice management software.
- Generate AR/claims aging reports and recommend process improvements to reduce denials and delays.
Skills, Knowledge and Expertise
Required:- 2+ years as a dental/orthodontic financial or billing coordinator handling verification, claims, and payment posting.
- Deep working knowledge of orthodontic insurance processes (benefit breakdowns, lifetime ortho maximums, EOBs, denials/appeals).
- Proficiency with dental/orthodontic practice management software and financial ledgers.
- Proven ability to counsel patients on fees and payment plans with professionalism and clarity.
- Strong compliance mindset with meticulous documentation habits (HIPAA and payer documentation standards).
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:- Technical: Orthodontic benefit verification; EOB interpretation; accurate posting and ledger reconciliation; claim submission and appeals; familiarity with CDT orthodontic codes and modifiers; AR and aging management; Excel/Google Sheets for reconciliations and reporting.
- Soft skills: Empathetic, confident communicator; high attention to detail; integrity and discretion; organized and deadline-driven; proactive problem-solver who follows through; patient-focused and collaborative.
You should apply if...- You thrive in a patient-first orthodontic setting and enjoy owning the insurance-to-cash lifecycle with precision.
- You bring calm, clarity, and empathy to financial conversations and can translate complex insurance details into plain language.
- You are accountable, resourceful, and improvement-oriented—comfortable collaborating with clinical and admin teams while working independently.
- You value trust, confidentiality, and consistency, and you're motivated by helping patients feel confident about their treatment and costs.
What to expect...
Work Setup:- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:- 40 hours per week
- 8:00am–5:00pm Pacific Time
Compensation:- $7 per hour
- No benefits package included
Benefits
