Role Overview:
Organizational Development Manager drives end-to-end learning strategies, culture alignment, and leadership development across corporate and store operations. This role ensures team members embody our core values of health, sustainability, and premium wellness service across all retail locations nationwide.
Key Responsibilities
:
Learning & Retail Enableme
- ntDesign and deliver high-impact training programs for retail store teams, covering product knowledge (organic certifications, natural supplements, eco-friendly lifestyle), customer service excellence, and retail operation
- s.Build blended learning paths (e-learning, classroom, on-the-floor coaching) tailored to both frontline store staff and corporate support unit
- s.Evaluate training effectiveness and product knowledge retention to ensure high store-level service standards across all branches
Organizational Development & Cult
- ureChampion company values, organic living philosophy, and wellness culture through onboarding, employee engagement initiatives, and internal communicatio
- ns.Conduct organizational assessments to identify capability gaps, performance bottlenecks, and team dynamics across retail and supply chain tea
- ms.Lead change management strategies for company-wide initiatives, systems rollouts, and operational transitions.
Leadership Develop
- mentCreate framework and execution plans for store manager leadership development, succession planning, and career progression tra
- cks.Facilitate the annual Performance Management System (PMS), supporting managers in goal-setting, mid-year check-ins, and talent reviews.
