Job Description
RESPONSIBILITIES:
Overall OTC Deductions & Ageing reporting
Escalation handling from Sales and Account Coordinators
Next level escalation in managing queries from critical vendors
Works with Treasury for decision on priority vendors/payments
Production Supervision and Support
Coordinates individual and team work assignments
Monitors work load balancing
Supports high quality work through a positive environment
Monitors team members performance with the focus on improvement
Service Level Agreements and Performance Metrics
Ensures individual and team service levels are met or exceeded
Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
Front line contact for questions or issues surrounding service levels
Quality
Participates in providing feedback to the Quality team for improvement suggestions
Works with auditing resources on individual and team error trends
Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
Performance Management
Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
SKILL AND QUALIFICATIONS:
Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
With at least 7 to 8 years of OTC/Accounts Receivable experience
With 2 years of supervisory experience
Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
Willing to work in any shifts i.e. night shift, graveyard schedule etc.
Good communication skills
