Job Description
RESPONSIBILITIES:
Process customer account creation and amendment
Process A/R billings, customer invoicing and adjustments
Understands the end-to-end process of billing and customer invoicing
Understand and perform Accounts Receivable supervisory role if and when needed
Provides required business unit reporting and other required information, when needed
Track and reconcile daily/monthly volumes and metrics
Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
Investigating into situations where invoices and customer information requirements may contradict.
Participate in analysis and brainstorming sessions deriving actionable data from quality insights
Act as a subject matter expert of billing and customers invoicing
Follow-up on overdue accounts via phone calls, emails, and written communication
Negotiate payment arrangements or set up payment plans.
Record and track collections activity using systems like Excel or CRM/ERP tools SAP
Resolve billing disputes and clarify account statuses.
Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.
Generate reports on account aging and collection effectiveness.
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
SKILLS AND QUALIFICATIONS:
Bachelor's Degree in Business /Finance/Accounting-related courses only
At least 2 years solid Finance/Accounting experience in Order to Cash Process (e.g. Sales order, billing, collections, deductions/claims and cash applications)
At least 2 yrs solid experience in Credit and Collections
Candidates for collections must have prior voice collections experience, ideally business-to-business.
Experience in any accounting ERP (Oracle, SAP, etc.) is preferred but not required
BPO experience of at least 6 months is preferred, particularly in customer service in Financial Accounts.
Good communication skills
Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
Amenable to work in Full RTO and nigh shift schedule
