Discover your 100% YOU with MicroSourcing!
Position: Order to Cash Manager
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Day Shift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As an
Order to Cash Manager, you will:
Team Leadership: Manage 7–8 AR Officers and one Team Leader, providing weekly coaching, performance reviews, and call monitoring.Portfolio Ownership: Personally manage a dedicated debtor ledger, making at least 20 outbound calls daily to keep overdue debt under 5%.Queue Management: Oversee the group inbox and phone queues to ensure enough staff are active to meet customer demand.Dispute Resolution: Handle complex account issues and reconciliations, working with sales and branch teams to resolve billing disputes.Strategic Reporting: Prepare monthly reports on collection trends, DSO (target <40 days), and risk accounts for senior leadership.
Compliance & Risk: Ensure all collections follow ACCC guidelines and privacy laws, and manage 3rd-party debt referrals and PPSR entries.System Optimization: Upload invoices and manage data across platforms like Pronto, Coupa, Ariba, and Tulia.Process Improvement: Identify workflow gaps and update training materials to increase team efficiency and automation.
What You Need
Non-negotiables
- With at least 5 years of working experience in the accounting industry
- Proven Leadership: Experience supervising a team and mentoring other leaders in a high-volume collections environment.
- Collection Expertise: Strong negotiation skills with a focus on reducing aged debt and maintaining a DSO of less than 40 days.
- Compliance Knowledge: Thorough understanding of Australian privacy laws, ACCC guidelines, and debt recovery ethics.
- Technical Literacy: Proficiency in ERP systems and procurement portals for invoice management and account reconciliations.
- Hands-on Approach: Ability to meet individual collection targets while simultaneously managing the team's performance.
- The role reports directly to the AR Head in Australia and will manage and act as the head of AR for Facility Operations in Metro Manila.
Preferred Skills/expertise
- Familiarity with Creditor Watch or ASIC for assessing debtor risk and business status.
- Background in Root Cause Analysis (RCA) to solve recurring billing or payment issues.
- Experience in the industrial or supply sector (e.g., managing PPSR and asset retrievals).
- Strong ability to build a solution-oriented culture through empathy and transparent communication.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/
