Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
The role is responsible for
end-to-end capability building and learning management within the assigned tower or process
in the delivery center. This includes planning, implementing, and evaluating
process, systems, and tools training for new and
existing hires to enhance technical competence and add value to their work. The role ensures that all learning requirements are
met by managing training enrollment and completion, supporting continuous development, and acting as a catalyst for
process
improvement. Additionally, the role guides and supports employees throughout their learning journey to foster growth and
performance excellence.
Major Job Duties & Detail
- Learning Facilitation
- Facilitate processes, systems and tools training for practitioners.
- Conduct refresher and overview training sessions based on Training Needs Analysis (TNA).
- Design and deliver interactive learning activities using diverse methodologies (e.g., workshops, role-plays, case studies).
- Foster a collaborative and inclusive learning environment.
- Training Needs Analysis & Continuous Improvement
- Identify skill and knowledge gaps through SLA misses, escalations, and performance reports.
- Recommend and implement interventions to address gaps.
- Continuously seek improvement opportunities aligned with organizational goals.
- Gather feedback from learners and stakeholders to refine programs.
- Curriculum Development & Content Design
- Research, design, and develop training programs for new processes, systems, and tools.
- Create and update training materials in collaboration with SMEs.
- Align content with organizational goals and learner needs.
- Customize programs for different learning styles and proficiency levels.
- Assessment & Evaluation
- Develop tools to measure training effectiveness and skills application.
- Conduct evaluations, consolidate reports, and track training records (attendance, performance, and engagement metrics).
- Provide constructive feedback and adjust strategies based on outcomes.
- Training Administration
- Manage training logistics (registration, venue, enrollment, scheduling, and confirmations).
- Track training completion, attendance, and certification status.
- Maintain employee training database and prepare reports for stakeholders.
- Handle inquiries and communication related to training.
- Technology Integration
- Utilize Learning Management Systems (LMS) and digital platforms for training materials creation and delivery.
- Troubleshoot technical issues during virtual or hybrid sessions.
- Train learners on using technology for self-learning.
- Vendor & Stakeholder Management
- Act as a learning partner to stakeholders and account/delivery teams.
- Collaborate with account leaders and management for training relevance.
- Maintain relationships with stakeholders, account/delivery teams, and third-party suppliers (if necessary).
- Seek feedback from stakeholders to refine facilitation techniques
- Professional Development
- Stay updated on trends in education, training, and facilitation techniques.
- Attend professional development programs.
- Continuously develop self and maintain subject matter expertise.
Preferred Education
Bachelor's Degree
Technical Skills
Required technical and professional expertise
- Proficiency in Learning Management Systems (LMS) and digital learning platforms a plus
- Strong knowledge of instructional design principles a plus.
- Ability to create effective, learner-centric training programs.
- Ability to develop and implement assessment tools and evaluation metrics.
- Familiarity with virtual training tools and troubleshooting technical issues.
Soft Skills
- Strong communication and presentation skills.
- Strong facilitation and engagement techniques for diverse audiences.
- Analytical thinking for identifying gaps and recommending interventions.
- Collaboration and stakeholder management skills.
- Adaptability and problem-solving in dynamic environments.
