Hybrid Set-up: 2x a week onsite
Schedule: Night Shift
Location: Paranaque City
Responsibilities
- Prepare and issue accurate customer invoices on time, meeting all internal SLAs and close deadlines.
- Validate invoices before release - confirming pricing, quantities, term dates, tax, and contract terms — to ensure invoice accuracy.
- Reconcile billing data across Salesforce and NetSuite Sales Orders, so that every invoice ties out to the source of truth and downstream revenue impact is eliminated.
- Systematically verify completeness and accuracy of billing data before invoicing, applying checklists and controls to catch discrepancies before they reach the customer.
- Monitor the billing queue and aging of un-invoiced Closed Won deals to ensure nothing is missed or delayed, escalating blockers immediately.
- Enter manual sales orders if/when synchronization errors are present between Salesforce and NetSuite, ensuring records Stay accurate and invoicing proceeds without delay.
- Track and report on invoice accuracy and on-time delivery metrics (e.g, error rate, rebill rate, days-to-invoice), driving continuous improvement.
- Support M&A invoice and billing activities.
Order – to – Cash Support
- Serve as the primary escalation point for complex billing issues, disputes, and exceptions, resolving root causes to prevent repeat errors.
- Analyze billing data to identify trends, discrepancies, and process improvement opportunities
- Address and resolve customer inquiries and disputes related to billing promptly and professionally.
- Ensure compliance with company policies, industry regulations, and accounting standards.
- Participate in the month-end close process related to the order-to-cash function.
- Support OTC operations, assisting with billing and accounts receivable tasks as needed, and assist with ad hoc projects related to internal initiatives.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)
- 2-4 years of experience in billing, accounts receivable, order-to-cash, or general accounting.
- Exceptional attention to detail and a demonstrated commitment to accuracy — a track record of error-free, high-volume work. Strong sense of urgency and ability to consistently meet tight billing deadlines and close timelines.
- Proficiency in Microsoft Excel (lookups, pivot tables, basic formulas) for validating and reconciling billing data.
- Experience with Salesforce and NetSuite a plus.
- Solid analytical and problem-solving skills, with the ability to research and resolve discrepancies at the root cause.
- Clear written and verbal communication skills and a customer-service mindset.
- Ability to manage multiple priorities without sacrificing accuracy in a fast-paced environment
