Job Description
About Us
Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.
About The Client
We are a leading Australian distributor of flexible packaging solutions supplying customers across the food processing and industrial sectors. We are committed to delivering quality products, exceptional customer service, and reliable on-time deliveries.
About The Role
We are seeking a highly organised and customer-focused Order Processing Coordinator to join our Customer Service team. This is a fast-paced role where you'll be responsible for processing customer orders, coordinating deliveries, and ensuring every order is fulfilled accurately and on time.
As an Order Processing Coordinator, you will be the key link between our customers, sales team, production, warehouse and transport providers. You'll manage customer orders from entry through to delivery
Key Responsibilities
- Process customer sales orders accurately and efficiently.
- Verify pricing, product details and delivery requirements.
- Coordinate with Production and Warehouse to ensure orders are completed on schedule.
- Book freight and coordinate transport with carriers.
- Monitor deliveries and proactively follow up outstanding shipments.
- Obtain and maintain Proofs of Delivery (PODs).
- Investigate delayed or missed deliveries and work with transport providers to resolve issues.
- Keep Head Office informed of delivery progress and any changes.
- Assist with freight claims, delivery enquiries and order amendments.
- Maintain accurate records within our ERP system.
- Build strong relationships with customers, transport providers and internal teams.
- Participate in daily meetings
- Provide daily summary reports to management.
About You
You Will Ideally Have
- Previous experience in order processing and administration.
- Experience in manufacturing, distribution or wholesale environments.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Excellent general math skills
- Excellent communication and problem-solving skills.
- Ability to prioritise and manage multiple tasks.
- Sound computer skills, including Microsoft Office.
- Experience using ERP systems essential.
- Ability to maintain confidentiality.
Work Schedule: 6:00 AM - 3:00 PM Manila Time
Work Set-up: Office-based
Office Location: Eastwood, SM North, Alabang, Clark Pampanga and Cebu
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the I'm Interested button, I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
