Order Management Specialist | Onsite - Davao

Job Summary:

The Order Management Specialist is responsible for supporting purchasing and supply chain operations through order processing, reporting, documentation management, and stakeholder coordination. The role maintains accurate records, prepares operational reports, manages shared communications, and supports vendor, supplier, and customs broker coordination to ensure timely and accurate order fulfillment.

Job Description:

• Prepare and maintain operational reports using Microsoft Excel.

• Perform data entry, validation, and analysis to support purchasing and supply chain activities.

• Generate expediting reports and fill rate reports for performance tracking.

• Maintain accurate documentation and distribute reports to relevant stakeholders.

• Support purchase order processing and administration activities.

• Print and manage purchase orders through internal systems.

• Assist with invoice preparation, commercial invoice creation, and order documentation.

• Support direct order receiving activities in coordination with the purchasing team.

• Monitor and manage shared inboxes related to purchasing activities.

• Respond to and coordinate email communications with vendors, suppliers, and customs brokers.

• Follow up on pending requests, documentation, and operational requirements.

• Assist with import services support and related coordination activities.

• Maintain organized records and documentation for operational activities.

• Provide administrative assistance to customer service and purchasing teams.

• Perform additional operational support tasks as assigned.

Qualifications:

• Demonstrates strong attention to detail and accuracy in handling data and documentation.

• Demonstrates strong organizational and administrative skills.

• Proven ability to manage multiple priorities and deadlines.

• Proven ability to coordinate effectively with vendors, suppliers, and internal teams.

• Clear and coherent both written and verbal communication skills in English.

Screening Criteria:

• Minimum of one (1) year of experience in order management, purchasing support, supply chain, logistics, or administrative coordination.

• Experience handling email communication with internal and external stakeholders.

• Experience supporting purchase orders, invoices, or vendor coordination preferred.

• Experience using Microsoft Excel for reporting and data management.

• Must have stable employment history.