Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
The Order Management Specialist is responsible for accurately processing customer orders, maintaining customer records, and serving as a key liaison between customers, sales, operations, and finance. This role ensures timely and precise order execution while delivering a high level of customer service and responsiveness.
Location: Must be in the Philippines Remote.
Timezone: Monday to Friday: 6AM 3PM EST (6PM 3AM Philippine Time)
Employment: Full Time Position
Requirements
Experience: 5 years of order management or customer service experience in a B2B environment
Skills
- Experience with mid-market ERP systems (Sage X3, NetSuite, Dynamics 365, SAP Business One, Infor, NetSuite (Oracle NetSuite)
- Strong attention to detail and data accuracy
- Proficiency in Microsoft Excel and Outlook
- Ability to manage multiple priorities in a fast-paced environment
Characteristics
- Detail-oriented with strong organizational skills
- Clear and professional communication skills
- Problem-solving mindset
- Ability to work independently and collaboratively
- Customer-first mentality
Responsibilities
Order Management
- Accurately enter and process customer purchase orders into the ERP system
- Review orders for completeness, pricing accuracy, product availability, and terms
- Confirm order details, shipping dates, and pricing with customers as needed
- Coordinate with warehouse and operations teams to ensure timely fulfillment
- Manage order changes, cancellations, and returns
Customer Service
- Serve as primary point of contact for order-related inquiries
- Respond to customer requests regarding pricing, availability, shipment status, and documentation
- Resolve discrepancies related to orders, invoices, and shipments
- Maintain strong relationships with customers through professional and timely communication
Data Accuracy & Documentation
- Maintain accurate customer master data (billing, shipping, tax, payment terms)
- Ensure pricing and discount structures align with approved guidelines
- Track backorders and communicate updates proactively
- Assist with documentation for compliance, including export paperwork if applicable
Cross-Functional Coordination
- Partner with Sales to support customer accounts
- Coordinate with Finance regarding credit holds, invoicing, and disputes
- Work closely with Operations and Supply Chain to align delivery timelines
