Driven by the passion to improve quality of people's lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
Join a fast-paced regional supply chain environment where you will play a critical role in ensuring seamless customer order fulfillment and delivery execution. This role sits at the intersection of customer service and supply chain operations, working closely with internal stakeholders and external partners to deliver a high-quality, customer-centric experience while driving continuous improvements across processes.
What you will do
- Manage end-to-end customer order processing, ensuring timely and accurate fulfillment across APAC and Europe
- Proactively monitor and resolve order backlogs by coordinating with Supply Chain, Warehouse, and Logistics teams
- Oversee shipment execution, working closely with forwarders and couriers to ensure on-time delivery
- Ensure accurate billing and credit note issuance in line with company policies and controls
- Act as a key liaison between affiliates, distribution centers, and internal stakeholders on order and delivery matters
- Drive continuous improvement initiatives with stakeholders (e.g., order optimization, DG handling, SWAP planning, process enhancements).
What you bring
- 2–3 years of experience in a customer service or supply chain operations environment
- Strong customer-centric mindset with the ability to manage multiple stakeholders across regions
- Excellent communication, coordination, and interpersonal skills in a cross-functional setup
- Working knowledge of ERP systems is preferred; proficiency in MS Excel is an advantage
- Bachelor's degree in Supply Chain, Business Administration, or related field
- Exposure to APICS, Lean Six Sigma, Power BI, or advanced analytics tools (e.g., SQL, macros) is a plus.
Who we are
At WSA, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful We can't wait to hear from you.
WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
