Oracle CCB Consultant

Role Overview

We are seeking a skilled and experienced Oracle Utilities CC&B Business Processes Lead / Designer to drive the end‑to‑end design and delivery of CC&B business process solutions for a strategic Systems Integration (SI) program. The ideal candidate has strong techno‑functional expertise across CC&B modules (e.g., Customer Information, Start/Stop, Billing, Rates, Payments, Deposits, Field Activities / Orders, and related integrations) and can translate business requirements into scalable, compliant, and supportable CC&B designs and configurations.

Key Responsibilities

Lead CC&B business process design across key functional areas (e.g., Customer, Start/Stop, Billing, Payments, Deposits, Rates, Field Activities/Orders), ensuring alignment with business goals and operational readiness.

Elicit and refine requirements with business and technical stakeholders, and convert them into solution designs, process flows, and technical specifications.

Own solution design quality by ensuring designs are scalable, consistent with CC&B best practices, and fit within architecture and non‑functional requirements (performance, auditability, maintainability, and security).

Configure and/or guide configuration of CC&B components required to support business processes (e.g., Business Objects, algorithms, business rules, and process orchestration artifacts as applicable).

Partner with integration and downstream teams to ensure process handoffs and data flows are accurate, resilient, and traceable across systems.

Provide leadership on defect triage and root-cause analysis, recommending fixes and improvements for recurring process issues.

Support delivery execution through design reviews, build guidance, unit testing, SIT support, and UAT support, ensuring traceability from requirements to implementation.

Produce and maintain high-quality documentation (design specs, configuration workbooks, process flows, decision logs) and support knowledge transfer to operations and AMS/support teams.

Required Skills and Experience

Strong hands‑on experience with Oracle Utilities CC&B, with proven delivery exposure across core business processes (e.g., Customer, Start/Stop, Billing, Payments, Deposits, Rates, and related areas).

Experience in programs with complex integrations and downstream dependencies (e.g., billing presentment, portals, field tools).

Demonstrated capability to act as a Lead Designer, driving solution design workshops and translating business needs into CC&B designs/specifications.

Working knowledge of key CC&B components used to implement process outcomes (e.g., configuration objects and supporting technical components used for orchestration and rules).

Experience in utility domain projects, particularly Customer Care & Billing implementations or major enhancements.

Strong problem‑solving skills, ability to lead discussions, manage ambiguity, and work effectively across functional and technical teams.