Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms
Monitor the agreed service level, document & maintain the configuration of the systems provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform on research/evaluation of client platform tools.
Provide systems related technical advice to customers or project team.
Manage client platform management systems. - Manage systems changes through change request process & provide status reports to the relevant parties
Perform client platform related presales tasks.
Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
Ensure service level meet requirement. Propose and implement action plan when required. - Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
