Ops/Admin (Order Processing) Assistant for custom apparel company

Ops/Admin (Order Processing) Assistant for custom apparel company

A US-based custom apparel decorator is seeking a detail-oriented Order Processing Assistant to join their growing team!

About the company:

They offer in-house  screen printing, embroidery, and DTF for their clients, mainly teams, businesses, schools, and organizations. They offer online stores through Printavo for each team, school, or group that they work with as well as accepting bulk orders for uniforms, apparel, and other promotional products.  

***You can apply here on LinkedIn, but all applicants are required to send a 30-45 sec video introducing yourself to [Confidential Information] with the subject line as the job title. Tell us if you have any experience in custom decorated apparel or promotional products!***

Company size: +/-18 people

Est. pay: $1200 USD/month

Type: Ind. Contractor, Full time (40 hrs week)

Shift: US CST business hours (9am-5pm), PH night shift

Primary Responsibility:

• Manage incoming custom apparel order requests via email, serving as the first point of contact for customers. Review incomplete requests, answer common questions about products, decoration methods, logo placement, artwork requirements, timelines, and other order details, then gather all necessary information so each order is complete and ready to move forward internally.
• Other Ops tasks as needed - online store management through Printavo, purchasing blank apparel for orders (through Sanmar, S&S, and Richardson), invoicing, etc.

Ideal candidate skills and experience:

• Custom branded apparel or promotional products knowledge and experience
• Printavo or Chipply experience a bonus, but not required
• Tech-savvy, great English communication skills
• Comfortable in a busy, fast paced environment
• Comfortable with AI tools such as chatGPT

Ideal candidate traits and characteristics:

• Humble, hungry, willing to learn, and smart
• High attention to detail and organized, able to follow specific instructions
• Proactive and hard-working
• Friendly and fun to work with