Ophthalmology Front Desk / Patient Access Specialist ModMed | Permanent WFH

We are seeking an experienced Ophthalmology Front Desk / Patient Access Specialist to support a fast-paced U.S.-based ophthalmology practice. This role will serve as a key point of contact for patients, handling inbound calls, appointment scheduling, insurance verification, patient registration, and general front-office support.

The ideal candidate has prior ophthalmology experience and hands-on experience with ModMed, particularly ModMed Practice Management and/or EMA. You should be comfortable navigating a high-volume patient environment while providing accurate, efficient, and compassionate service.

Key Responsibilities

Patient Access & Inbound Calls

• Handle a high volume of inbound patient calls professionally and efficiently.
• Assist patients with appointments, scheduling inquiries, office information, and general administrative concerns.
• Identify the appropriate appointment type based on the patient's reason for visit.
• Address patient concerns and escalate clinical or complex issues to the appropriate team.
• Deliver a professional, patient-focused experience across every interaction.
  
  

Appointment Scheduling

• Schedule, reschedule, and cancel appointments using ModMed Practice Management.
• Schedule appropriate appointment types based on provider, location, specialty, and visit requirements.
• Manage new patient, follow-up, postoperative, testing, and procedure appointments.
• Coordinate appointments requiring diagnostic testing.
• Monitor cancellations and available openings to maximize scheduling opportunities.
• Accurately document appointment details and patient communications in the system.
  
  

Insurance Verification

• Verify patient insurance eligibility and benefits before appointments.
• Confirm coverage, effective dates, plan information, and patient responsibility.
• Identify insurance discrepancies and coordinate resolution with the appropriate team.
• Update insurance information accurately in ModMed.
• Support financial clearance and pre-visit verification processes.
  
  

Patient Registration & Front Office Support

• Maintain accurate patient demographics, contact information, guarantor, and insurance details.
• Assist patients with registration and pre-visit requirements.
• Review records for completeness and accuracy.
• Assist with patient portals, electronic forms, and other administrative requirements.
• Support check-in/check-out activities as needed.
• Document patient interactions and requests accurately.
  
  

Ophthalmology Knowledge

Candidates should have a solid understanding of common ophthalmology terminology, services, and workflows, including:

• Comprehensive eye examinations
• Cataract evaluations
• Glaucoma
• Retina
• Diabetic eye exams
• Macular degeneration
• Dry eye
• Corneal conditions
• Postoperative visits
• OCT
• Visual fields
• Fundus photography
• Refraction
• Ophthalmic diagnostic testing
  
  

Software & Technical Requirements

• Hands-on ModMed experience is required.
• Experience with ModMed Practice Management and/or EMA is strongly preferred.
• Ability to navigate patient charts, schedules, insurance information, and appointment workflows.
• Experience with electronic insurance eligibility verification tools.
• Strong computer skills and ability to work across multiple systems simultaneously.
  
  

Qualifications

• 2+ years of experience in medical front desk, patient access, medical scheduling, or a similar role.
• Prior ophthalmology experience is required.
• ModMed experience is required.
• Experience handling high-volume inbound patient calls.
• Experience with medical appointment scheduling.
• Experience with insurance eligibility and benefits verification.
• Experience specifically supporting a ModMed ophthalmology practice.
• Experience with both ModMed EMA and Practice Management.
• Experience working in a high-volume or multi-location ophthalmology practice.
• Experience scheduling ophthalmology testing and procedures.
• Experience with ophthalmology insurance verification and financial clearance.
• Experience supporting a U.S.-based medical practice remotely.
• Amenable to work during US hours
• Must be willing to undergo a background check as part of the hiring process.
  
  

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary
  
  

____________________________________________________________________

Who are we

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the sam