Opex Lead (Fraud + Ops Controls), SPX Express

Job Description

• Business Controls & Risk Management
• Lead root-cause analysis and develop scalable solutions to prevent recurring driver/merchant/buyer fraud and operational risks.
• Own and improve operational controls across key marketplace processes.
• Identify control gaps and process weaknesses that impact cost, profitability, and marketplace performance.
• Develop preventive and detective controls to reduce financial leakage and improve operational governance.
• Establish reporting mechanisms to track fraud exposure, losses, operational risks, and control effectiveness.
• Partner with Finance and Operations teams to evaluate business impact and prioritize improvement initiatives.
• Marketplace Efficiency & Cost Optimization
• Analyze key marketplace cost drivers and identify opportunities to improve operational efficiency.
• Own initiatives to optimize Cost Per Order (CPO), operational costs, and marketplace profitability.
• Analyze drivers of fare increases, incentives, subsidies, cancellations, refunds, and operational expenses.
• Identify opportunities to improve marketplace efficiency through process improvements, policy changes, and better controls.
• Partner with Operations, Finance, Commercial, and Product teams to develop strategies that reduce costs while maintaining customer and partner experience.
• Conduct business analysis to understand trade-offs between cost, growth, service quality, and marketplace health.

Qualifications

• Bachelor's degree in business, Economics, Finance, Engineering, Operations Management, Data Analytics, or related fields.
• 5-8 years of experience in marketplace operations, strategy & operations, fraud management, business controls, risk management, consulting, or operational excellence.
• Strong experience analyzing operational metrics, identifying cost drivers, and developing efficiency improvement strategies.
• Experience managing or influencing marketplace metrics such as Cost Per Order (CPO), incentives, subsidies, fares, operational costs, and productivity.
• Strong understanding of marketplace dynamics, including driver/rider supply, demand, pricing, incentives, and operational trade-offs.
• Proven experience in fraud prevention, controls design, risk mitigation, or operational governance.
• Strong analytical skills with proficiency in SQL, Excel, Tableau, Power BI, Looker, or similar tools.
• Strong stakeholder management skills with ability to influence cross-functional teams.
• Excellent problem-solving, strategic thinking, and communication skills.