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Shopee

Opex Lead (Driver Capacity/Demand Planning), SPX Express

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  • Posted 17 hours ago
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Job Description

Job Description:

Job Description

  • Develop and execute driver supply and capacity strategies to support business growth and marketplace performance targets.
  • Own short-, medium-, and long-term supply forecasting and planning processes across markets.
  • Monitor marketplace health metrics including fulfillment rate, driver online hours, utilization, active supply, driver productivity, and service availability.
  • Identify supply-demand imbalances and recommend operational interventions to improve marketplace efficiency.
  • Drive planning and readiness activities for peak periods, campaigns, seasonality, and market expansions.
  • Evaluate the effectiveness of supply levers such as acquisition, activation, reactivation, incentives, and engagement programs.
  • - Partner with Driver Operations, Commercial, Product, Marketing, Finance, and Analytics teams to align supply strategies with business objectives.
  • - Conduct scenario planning and capacity modeling to support decision-making and investment prioritization.
  • Establish reporting frameworks and operational dashboards to track marketplace performance and planning accuracy.
  • Lead strategic projects aimed at improving driver supply quality, marketplace reliability, and operational scalability.
  • Present recommendations, insights, and business cases to senior stakeholders and leadership teams.


Requirements:

Qualifications

  • Bachelor's degree in business, Economics, Engineering, Mathematics, Statistics, Operations Management, or a related field.
  • 5-8 years of experience in marketplace operations, supply planning, operations strategy, business planning, consulting, analytics, or operational excellence.
  • Strong experience managing supply-side operations within a two-sided marketplace, gig-economy, logistics, mobility, ride-hailing, or delivery environment.
  • Proven track record of developing strategic plans and driving operational improvements through data-driven insights.
  • Strong understanding of marketplace dynamics, including supply-demand balancing, utilization management, incentive optimization, and driver lifecycle management.
  • Experience working with large datasets and analytical tools
  • Demonstrated ability to manage and influence cross-functional stakeholders across Operations, Product, Commercial, Finance, and Analytics functions.
  • Strong project management and execution skills, with experience leading initiatives across multiple teams.
  • Excellent communication, presentation, and stakeholder engagement skills.

More Info

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About Company

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 149920015

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