Opex Lead (Driver Capacity/Demand Planning), SPX Express

Job Description

• Develop and execute driver supply and capacity strategies to support business growth and marketplace performance targets.
• Own short-, medium-, and long-term supply forecasting and planning processes across markets.
• Monitor marketplace health metrics including fulfillment rate, driver online hours, utilization, active supply, driver productivity, and service availability.
• Identify supply-demand imbalances and recommend operational interventions to improve marketplace efficiency.
• Drive planning and readiness activities for peak periods, campaigns, seasonality, and market expansions.
• Evaluate the effectiveness of supply levers such as acquisition, activation, reactivation, incentives, and engagement programs.
• - Partner with Driver Operations, Commercial, Product, Marketing, Finance, and Analytics teams to align supply strategies with business objectives.
• - Conduct scenario planning and capacity modeling to support decision-making and investment prioritization.
• Establish reporting frameworks and operational dashboards to track marketplace performance and planning accuracy.
• Lead strategic projects aimed at improving driver supply quality, marketplace reliability, and operational scalability.
• Present recommendations, insights, and business cases to senior stakeholders and leadership teams.

Qualifications

• Bachelor's degree in business, Economics, Engineering, Mathematics, Statistics, Operations Management, or a related field.
• 5-8 years of experience in marketplace operations, supply planning, operations strategy, business planning, consulting, analytics, or operational excellence.
• Strong experience managing supply-side operations within a two-sided marketplace, gig-economy, logistics, mobility, ride-hailing, or delivery environment.
• Proven track record of developing strategic plans and driving operational improvements through data-driven insights.
• Strong understanding of marketplace dynamics, including supply-demand balancing, utilization management, incentive optimization, and driver lifecycle management.
• Experience working with large datasets and analytical tools
• Demonstrated ability to manage and influence cross-functional stakeholders across Operations, Product, Commercial, Finance, and Analytics functions.
• Strong project management and execution skills, with experience leading initiatives across multiple teams.
• Excellent communication, presentation, and stakeholder engagement skills.