Design & Deliver: Create and conduct engaging onboarding and continuous learning sessions on operational processes, systems, and client requirements.
Coach & Evaluate: Provide one-on-one coaching to boost performance, and analyze metrics to assess training effectiveness and identify improvement opportunities.
Collaborate & Improve: Partner with Operations and Quality Assurance to address performance gaps and contribute to process improvement initiatives.
Qualifications
Experience: At least 2 years in a training or training-related role, preferably within the BPO or customer support industry.
Skills: Strong presentation, facilitation, and communication skills. Experience with LMS and standard MS Office applications is a plus.
Attribute: Highly collaborative, adaptable, and results-oriented.
