Operations Team Lead
Operations Team Lead
WNS Assistance- Posted 26 days ago
- Be among the first 10 applicants
Job Description
Qualifications:
- Knowledge of Life insurance/Annuity /Group pension products is desired
- Proven experience as a Team Lead/Supervisor in a BPO set-up
- Demonstrated leadership ability and excellent people management skills.
- Knowledge and experience in organizational effectiveness and operations management implementing best practices.
Job Description:
- Coordination and Supervision - Coordinate, manage and monitor the workings of various teams.
- Driving team performance, KPI management, reporting, taking resource decisions, absenteeism.
- Handle day-to-day operations with a focus on performance, quality, analysis, coaching & recognition.
- Responsible for leading, motivating & retaining a team of professionals with accountability in all Service Delivery parameters.
More Info
Key Skills
Group pension products
Performance quality analysis
KPI management
About Company
Skills:
automation, Testing, Partner Management, repayment processing, Process Design, go-live support, Philippine lending regulations, Management Reporting, regulatory support, process improvement, account-level reconciliation, control implementation, cross-functional stakeholder management, Settlement, Operational Risk Management, audit remediation, operational controls, maker-checker controls, Data Analysis, Kpi Monitoring
Skills:
KPI management, annuity, Life insurance, Operations management, Group pension products