Operations Team Lead (Individual Contributor) | AU Client

Job Title: Operations Team Lead (Individual Contributor) | AU Client

Skills: Adaptable professional with strong capabilities in executive support, workflow management, and risk mitigation. Demonstrates excellent communication and stakeholder engagement skills, with proven ability to manage multiple tasks and make accurate, data-driven decisions. Possesses advanced proficiency in Microsoft 365 tools and maintains exceptional attention to detail, integrity, confidentiality, and sound professional judgment.

Experience: At least 1.5 years of BPO experience in a Team Leader or equivalent role

Location: Alabang, Muntinlupa City

We at Coforge are hiring an Operations Team Lead with the following skillset:

1. Advanced Executive Support

· Manage complex calendars with multiple stakeholders and shifting priorities

· Perform strategic inbox triage, draft responses, and ensure timely follow-through

· Coordinate high-level meetings, leadership forums, and client engagements

· Handle travel planning with contingency management for disruptions

2. Workflow & Priority Management

· Oversee and coordinate end-to-end workflows across multiple deliverables

· Track deadlines, action items, and leadership priorities

· Identify potential conflicts, risks, and inefficiencies, implementing mitigation plans

3. Stakeholder & Client Coordination

· Act as a key liaison between executives, internal teams, and external clients

· Build and maintain strong working relationships with senior stakeholders

· Support client-facing interactions with professionalism and discretion

4. Reporting & Administrative Excellence

· Prepare reports, presentations, and executive summaries with high accuracy

· Maintain organized documentation, trackers, and records

· Ensure all outputs meet quality and compliance standards

5. Leadership Support (Enhanced Scope)

· Provide enhanced support to senior leaders with broader responsibilities (e.g., Office Heads, NMPs)

· Prepare briefings, agendas, and key talking points

· Support governance activities and strategic initiatives

6. Compliance & Risk Management

· Ensure strict adherence to confidentiality, risk, and independence policies

· Handle sensitive information with discretion and sound judgment

· Maintain compliance with organizational and client standards