Operations Team Lead - Davao Onsite

Highly motivated and results-oriented Customer Service Supervisor with a strong emphasis on data-driven decision making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.

• 3-5 years of Supervisory experience in the BPO
• Must be willing to work onsite.
• Must be willing to work on the night shift.
• Can start ASAP
• Strong skills in data analytics
• Prior experience handling or supporting a program launch.
• Confident and competent enough to independently lead the team
• Aligns with our leadership values and works well with the operations management.
• Strong leadership capabilities
• Communication skills to clearly deliver insights, updates, and performance results to stakeholders