Operations Support Specialist (Home-based)

About us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

About the Client

Innovative tour operator specializing in immersive, high-quality travel experiences across 23 European destinations. With over 16 years in the industry, our small but highly productive team thrives in a flexible, fast-paced environment, dedicated to exceptional service, operational excellence, and seamless guest experiences.

Purpose of the Role

As an Operations Support Specialist, you will provide cross-functional operational support across the Operations department, helping ensure the smooth and efficient delivery of our services.

This is a foundation-level role designed to develop a broad understanding of our operational functions while supporting day-to-day business activities as needed. Depending on business priorities, you may support areas such as Fulfillment, Inventory, Supplier, Ticketing, Reporting, Quality Assurance, and Process Improvement.

Working alongside experienced colleagues, you will develop operational knowledge, build confidence across multiple workflows, and help maintain high standards of accuracy, efficiency, and guest experience.

The position is remote, with occasional travel to our Rome HQ for training, retreats, destination familiarisation trips, and business meetings.

Key Responsibilities

• Provide operational support across multiple functions within the Operations department.
• Support and execute Fulfillment and Inventory activities and processes accurately while following established procedures and service standards.
• Assist with recurring operational workflows, ensuring tasks are completed accurately and within agreed timelines.
• Support audits and ensure data accuracy.
• Identify operational issues or risks and escalate them appropriately.
• Collaborate with colleagues across Operations, Product, and other business functions.
• Assist with documentation, SOPs, process updates, and continuous improvement initiatives.
• Maintain accurate operational records while ensuring compliance with company processes.
• Communicate professionally with internal and external stakeholders.
• Remain adaptable to changing business priorities and support operational needs across multiple teams.

Skills & Experience

Essential

• Previous experience in an administrative, operations, customer service, logistics, hospitality, travel, or similar environment.
• Excellent organisational skills and attention to detail.
• Strong communication skills in English, both written and verbal.
• Ability to prioritise multiple tasks while maintaining accuracy.
• Proactive approach to learning and problem-solving.
• Comfortable working within a fast-paced remote environment.
• Strong teamwork and collaboration skills.
• Proficiency with Google Workspace and modern collaboration tools.
• Willingness to learn multiple operational functions.

Desirable

• Experience within tourism, hospitality, logistics, or operational support.
• Experience using Slack, Zendesk, Google Suites or similar platforms.
• Degree or qualification in Tourism, Hospitality, Business, Operations, or a related field.

Additional Infiormation:

• Homebased
• Must be available to work shifts between 9:00 AM and 1:00 AM PHT
• Willing to work shifting schedules, weekends, and holidays

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.