Operations Support Manager

We are looking for an Operations Support Manager to oversee and optimize the day-to-day operations of our e-wallet, loyalty, and digital financial services platforms.

In this role, you will be responsible for ensuring the smooth, accurate, secure, and compliant processing of transactions while driving operational excellence, service continuity, and continuous process improvement.

Key Responsibilities

• Oversee daily operations of digital payment, loyalty, and financial service platforms.

• Monitor transaction processing activities and ensure service levels are consistently achieved.

• Lead transaction monitoring, incident management, and issue resolution activities.

• Ensure timely and accurate reconciliation of merchant settlements, wallet balances, partner transactions, and payment gateway transactions.

• Maintain compliance with BSP regulations, company policies, and operational controls.

• Coordinate with banks, payment gateways, merchants, loyalty partners, and other service providers regarding operational concerns.

• Lead, mentor, and develop the Operations Support team.

• Identify and implement process improvements to increase efficiency, accuracy, and scalability.

• Prepare and present operational performance reports and key metrics to management.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Management, Business Administration, Finance, Accounting, or a related field.

• Minimum of 5 years of experience in operations management within fintech, digital payments, banking, or IT services.

• At least 2 years of experience in a supervisory or managerial role.

• Experience managing payment operations, electronic money platforms, or financial transaction processing.

• Strong knowledge of transaction monitoring, reconciliation, merchant settlements, and digital payment ecosystems.

• Familiarity with BSP regulations, AML/KYC requirements, PCI DSS, and Data Privacy regulations is an advantage.

• Strong analytical, problem-solving, leadership, and stakeholder management skills.

Why Join Us

• Play a key role in supporting innovative digital payment and financial services.

• Lead a team focused on operational excellence and continuous improvement.

• Work with industry-leading partners and stakeholders.

• Be part of a fast-growing and dynamic organization.