Operations Support Coordinator

Job Title: Operations Support Coordinator

Location: Remote / WFH

Shift: Monday to Friday, 8:00 AM – 5:00 PM EST

Overview

The Operations Support Coordinator is responsible for supporting project operations through billing, project tracking, invoice management, and documentation review. This role works closely with Operations Project Engineers (OPEs) and internal teams to ensure project documentation is complete, billing requirements are met, and invoices are processed accurately. The ideal candidate has strong project coordination and billing experience, advanced Microsoft Excel skills, excellent attention to detail, and the ability to work independently in a fast-paced telecommunications environment.

Responsibilities

Use Microsoft Excel to identify jobs ready for billing by filtering and analyzing reports.

Track project invoices and monitor billing status.

Verify supporting documentation against internal systems and client requirements.

Create maps and compile billing backup documentation using Autodesk when needed.

Submit invoices through internal and client systems.

Upload job attachments, designs, as-builts, permits, and job-related emails into Remedy and P2.

Review issuance packages to ensure all required documentation is complete and accurate.

Review closeout packages to verify jobs meet client specifications for completion.

Maintain project tracking and communicate risks or issues affecting project timelines.

Assist in preparing job closeout packages.

Lead daily huddles to review project pipelines and job status.

Assist in training and coaching Level 1 and Level 2 Construction Support Specialists.

Participate in client meetings to review project status and communicate potential project risks.

Collaborate with cross-functional teams to support successful project delivery.

Qualifications

3–5 years of experience in Project Coordination.

Strong billing and invoice processing experience.

Experience with project invoice tracking and billing documentation.

Strong proficiency in Microsoft Excel, including Pivot Tables and VLOOKUP.

Experience with Microsoft Office Suite and Microsoft 365.

Oracle experience preferred.

Familiarity with P2/Sphere, Remedy, Server Access, and PDF X-Change is a plus.

Autodesk experience is a plus.

Ability to read and interpret maps, drawings, and project documentation.

Strong organizational skills and exceptional attention to detail.

Excellent verbal, written, and interpersonal communication skills.

Ability to work independently and manage multiple priorities in a fast-paced, high-volume environment.

Telecommunications experience, particularly supporting Comcast projects, is preferred