Discover your 100% YOU with MicroSourcing!
Position: Operations Support Coordinator
Work setup & shift: Work from Home I Shifting Schedule
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As an
Operations Support Coordinator, you will:
- Act as the primary liaison and auditor between customer systems, internal systems (OFS), and documentation provided by field personnel.
- Review customer and internal databases (OFS) and make adjustments as needed to ensure accurate data maintenance.
- Collaborate closely with OPEs and Area Managers to identify and document tasks, milestones, and customer requests to deliver projects on time and within budget.
- Verify and ensure all billing documentation is accurate and compliant with customer contract terms.
- Translate and input crew production data onto digital job site prints to verify completed production and capture revenue for processing.
- Escalate project issues and potential risks that could delay timelines or impact the budget.
What You Need
Non-negotiables
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills alongside excellent verbal, written, phone, and interpersonal communication skills.
- Ability to work effectively across different departments, including both internal and external work crews and managers.
- Strong problem-solving abilities, acting as a practical and conceptual thinker regarding project descriptions and operational needs.
- Ability to review, adjust, and maintain accuracy across internal databases and customer systems.
Preferred Skills/expertise
- Ability to read, understand, and edit maps, drawings, and diagrams for the project build process.
- Understanding of the permitting process and how to research permit rules and regulations.
- Experience with billing documentation review and revenue capture processes.
- Background in translating field production data onto digital job site prints.
- Prior experience in project coordination, operational support, or telecom/construction industry workflows.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
