YOUR NEXT CAREER MOVE STARTS HERE!
Alorica is preparing in expanding our Content Moderation Team!
We're looking for passionate and experienced professionals to join our growing team!
1.Sr. Operations Manager
Responsibilities:
- Oversee the day-to-day operations of the contact centre, including workforce planning, resource allocation, and performance management
- Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction
- Lead and motivate a team of team leaders, supervisors, and agents, providing coaching, training, and support
- Has client interaction experience, including managing client relationships, participating in business reviews, and addressing operational concerns to ensure client satisfaction.
Qualifications:
- Minimum 5 years of experience in a senior operation or contact centre management role
- Proven track record of leading and developing high-performing teams in a fast-paced, customer-centric environment
2.Operations Manager
Responsibilities:
- Lead end-to-end team operations including workforce planning, onboarding, coaching, and retention
- Drive performance by setting clear goals and aligning execution with business and client objectives
- Champion operational excellence by ensuring compliance with internal standards and regulatory requirements
- Has client interaction experience, including managing client relationships, participating in business reviews, and addressing operational concerns to ensure client satisfaction.
Qualifications:
- At least 3 years of leadership experience in a BPO or contact center environment
- Proven track record in managing performance within a metrics-driven operation
3.Team Manager
Responsibilities:
- Identify and reinforce positive behaviors through formal and informal rewards and recognition.
- Encourage and develop teamwork among others and themselves.
- Effectively communicate corporate and business expectations to all team members.
Qualifications:
- Minimum of 1-year experience in call center operations and/or prior experience supervising multiple employees.
- At least 2 years of experience as a Team Leader / Trainer / QA Supervisor in the BPO industry
4.Learning Specialist
Responsibilities:
- Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.
- Create, Enhance, and Facilitate additional training courses or programs related to the Company's University for the on-going development and support of our existing employees. These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.
- Evaluate language usage of designated employees requiring extensive support.
Qualifications:
- Candidate must possess at least a Bachelor's/College Degree, English/Liberal Arts, Linguistics/Languages, Mass Communications or equivalent.
- At least 2 years(s) of working experience in the related field is required for this position.
5.Quality Assurance Supervisor
Responsibilities:
- Monitor agent performance, provide feedback for improvement
- Conduct quality audits, deliver detailed reports for service excellence
- Lead training sessions to elevate skills and maintain standards
Qualifications:
- At least 3 years of experience as a QA Associate or 1 year of experience in a Supervisory/Team Lead role
- Experience with a Content Moderation platform/industry is a plus
6.Quality Assurance Associate
Responsibilities:
- Conducting thorough quality inspections and assessments of products, processes and services to identify and resolve any issues
- Analyzing data, generating reports and proposing corrective actions to improve quality and efficiency
- Collaborating with cross-functional teams to implement quality control measures and drive continuous improvement
Qualifications:
- Minimum 1 year experience in a quality assurance or control role, preferably within the manufacturing, transport or logistics sectors
- Strong analytical skills with the ability to interpret data and identify areas for improvement
Apply Now!
