Operations Support Analyst
Operations Support Analyst
stradcom corporation2-4 Years
- Posted a month ago
- Be among the first 10 applicants
Job Description
Operations Support Analyst Is Mainly Responsible For
- Data Warehouse & Analytics Operations
- Ensure scheduled Extract-Transform-Load jobs, data refreshes, and reporting processes run successfully and on time;
- Execute on-demand data extraction and loading jobs, as needed;
- Monitor daily operations of the data warehouse, data pipelines, and analytics platforms to ensure data availability and performance;
- Track and resolve data load failures, report issues, and system performance anomalies;
- Ensure compliance with SLAs for data refresh, reporting, and analytics delivery; and,
- Support release coordination and deployment of analytics and data warehouse changes. Also provide post-release monitoring and troubleshooting support.
- Data Quality & Validation
- Perform data quality checks to validate accuracy, completeness, and consistency across data sources;
- Investigate data discrepancies and work with data engineering and analytics teams to implement fixes; and,
- Document data issues, root cause analysis, and preventive measures.
- Reporting & Analytics Support
- Support BI tools, dashboards, and analytical reports used by business teams;
- Assist users with data access, report usage, and issue resolution; and,
- Validate analytical outputs to ensure alignment with business definitions and metrics
- Stakeholder Collaboration
- Coordinate with data engineers, analytics teams, IT operations, and business users;
- Communicate data issues, operational status, and resolutions in a clear and timely manner;
- Support change management activities related to enhancements, releases, and platform upgrades;
- Provide application-related support and training to internal and external clients on how to use dashboards and reports;
- Coordinate with teams for infra-related support; and
- Perform other job-related tasks that may be assigned by his superiors from time to time.
- Bachelor's Degree in Computer Science, Computer Engineering, or any IT related course
- No certifications required.
- Must have at least 2+ years of related experience in support.
- Exposure to ETL/ELT tools (e.g. SSIS, Azure Data Factory, etc.)
- Knowledge in BI tools (Power BI, Tableau, Qlik, etc.)
- Strong SQL skills and experience with relational databases.
- Familiarity with cloud analytics platforms (Azure Synapse, AWS) is a plus (but not required.)
- Knowledge of IT service management processes (ITIL, incident/problem management)
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