Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.
GENERAL SUMMARY
Responsible for day-to-day support, maintenance and release management of enterprise applications, and shared oversight of IT service desk with the Business Systems Support Lead.
DUTIES AND RESPONSIBILITIES
Business System Management
- Monitor the performance of overnight batch jobs and data integration between enterprise applications; resolve issues and rejections by coordinating with business stakeholders, developers and software suppliers.
- Maintain application defect logs and work directly with business managers, IT analysts, developers and software suppliers to prioritize and resolve defects.
Service Improvement
- Provide input to regular service review meetings with technology suppliers.
- Work with Application Development and IT Operations Managers to monitor and manage technical debt and platform compatibility.
System Reporting and Documentation
- Provide regular reporting about service request volumes and performance metrics to IT and company management.
- Ensure all significant IT incidents are logged, root cause analyses are completed and preventive actions identified.
- Oversee the implementation of preventive actions and follow up with service providers as needed.
- Provide regular written updates to IT and company management about significant IT incidents.
- Ensure roles and responsibilities within the IT team as respect of application support and maintenance are clearly documented.
- Ensure critical application support processes are clearly documented and well understood by the support team.
- Maintain descriptive documentation for each enterprise application which outlines its purpose and capabilities, architecture and technologies, dependencies and integrations, security and access rights, and licensing model and ownership.
Release Management
- Oversee releases of application upgrades, configuration changes and data patches to the production environment.
- Establish and enforce protocols for authorizing release packages, evidencing testing, and updating support documentation, before allowing production deployments to go ahead.
Stakeholder Liaison & Consultancy
- Ensure appropriate control of access rights to application functionality and data. Agree and document the business owners of applications and data; require their approval for any changes to access rights; support recertification of access rights with business owners on a periodic basis.
- Provide input on behalf of IT to regulators, auditors and Lloyd's when needed. Support the gathering of evidence and documentation as needed for any audits related to IT.
- Maintain documentation detailing application environments and application level restore/re-build procedures.
- Participate in Disaster Recovery testing.
QUALIFICATIONS
Job Specifications:
- Analytical and problem-solving skills.
- Leadership and project management.
- Negotiation, judgement and decision-making ability.
- Service-orientated mind-set.
- Business stakeholder engagement.
- Excellent communication skills: verbal and written.
- Risk management and control design/monitoring.
- Supplier management.
Education:
- Degree holder in Computer Science, Information Technology or equivalent practical experience.
Experience:
- 5 years experience in an IT system administrator role, ideally at an insurance company.
- Windows server environments.
- Microsoft Office suite.
- Application release management best practices.
- IT service desk best practices.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Interested parties please apply with full resume (with availability, current/last & expected salary).
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
