Job Description
Job Title: Operations Supervisor – Travel & Hospitality
Location: Mall of Asia (MOA), Pasay City (Onsite)
Employment Type: Full-time (Night/Graveyard Shift)
About the Role
We are seeking a results-driven Operations Supervisor to lead, mentor, and elevate a team of customer service representatives for our premier Travel and Hospitality account. Located onsite at MOA, you will drive operational excellence, optimize team performance, and foster a motivating environment focused on high engagement and quality service delivery.
Key Responsibilities:
Team Leadership: Manage a team of CSRs by providing ongoing coaching, training, and actionable performance feedback.
Metric Management: Monitor and analyze team and individual KPIs to identify areas for growth and continuous improvement.
Quality Assurance: Execute QA processes and deliver structured feedback to align with client standards and internal policies.
Process Optimization: Partner with department heads to refine workflows, streamline procedures, and address operational bottlenecks.
Compliance & Escalation: Ensure strict adherence to contractual requirements while managing and escalating operational issues appropriately.
Qualifications
Experience: Minimum 1–2 years in a BPO or Contact Center Operations Supervisory role.
Industry Focus: Prior experience handling Travel and Hospitality accounts is strongly preferred.
Core Competencies: Strong team-building skills, deep familiarity with BPO metrics, and hands-on experience with contact center software and reporting tools.
Schedule Flexibility: Must be willing to work on a night/graveyard shift and adapt to shifting schedules as needed.
Package & Benefits:
Competitive Salary Package: Up to ₱35,000 Monthly (depending on experience).
Onsite placement at Mall of Asia (MOA)
Immediate start date: August 31
Ready to Lead
Click Applyhttps://myglit.com/lateral/cref/2a92c58282
