Operations Supervisor Travel and Hospitality Account

Are you an experienced BPO Team Leader or Operations Supervisor looking for your next leadership opportunity We're hiring Operations Supervisors to lead high-performing customer service teams in a dynamic Travel & Hospitality account.

Position: Operations Supervisor

Account: Travel & Hospitality

Location: MOA, Pasay City (On-site)

Schedule: Shifting

Salary: Up to ₱40,000

Start Date: August 24, 2026

Key Responsibilities:

• Lead, coach, and develop a team of Customer Service Representatives
• Monitor team performance and drive continuous improvement
• Ensure quality, productivity, and compliance targets are met
• Collaborate with internal stakeholders to improve operational performance
• Foster a positive and engaging work environment
• Resolve operational issues and support business objectives

Qualifications:

• At least 1–2 years of experience as a Supervisor in a BPO/Contact Center
• Strong people management and coaching skills
• Excellent communication and leadership abilities
• Experience using contact center tools and performance reports
• Knowledge of contact center KPIs, quality, and compliance
• Willing to work on a shifting schedule

Important: Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

If you're interested, please send your updated CV to [Confidential Information] and include your answers to the following screening questions:

1. Educational Attainment:
2. Total BPO Experience:
3. Years of Experience as a Supervisor in a BPO:
4. Current/Last Drawn Salary:
5. Expected Salary:

Shortlisting is ongoing, and qualified candidates will be contacted as applications are received. Early applications are encouraged.