Are you a results‑driven leader with a passion for developing high‑performing teams We're looking for an Operations Supervisor to lead frontline operations in a fast‑paced BPO environment.
What you'll do:
- Provide day‑to‑day leadership to a team of agents, driving performance across key KPIs
- Coach, mentor, and develop team members to achieve operational excellence
- Ensure service levels, quality, and productivity targets are consistently met
- Partner with cross‑functional teams to support business objectives
What we're looking for:
- Proven experience as a BPO Team Leader / Supervisor
- Strong leadership, coaching, and communication skills
- Experience managing performance metrics in a contact center environment
Why join us:
- Competitive compensation and benefits
- Career growth in a stable, expanding organization
- Opportunity to make a real impact on people and performance
