Accountabilities:
Strategic Partnership with Various Stakeholders
- Ensure a proactive and consultative relationship with all business units supported
- Monitor shows and constantly partner with stakeholders in terms of activities team will support
- Continuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team members
Employee Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc
- Facilitate Employee growth, training and progress through various means
- Develop and implement PIP if performance is not adequate
- Lead regular teambuilding activities including strategic planning, RE Cares, etc.
- Approve and monitor daily team attendance through HR Teamware
- Attrition maintain annualized negative attrition at or below 10%
- Regularly review the needs of employees
- Help, discuss, evaluate and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local RX leadership and stakeholders
- Produce monthly performance update and other relevant reports to BU stakeholder
Operational Improvement
- Stakeholder Management conduct regular operations review and execute action items agreed with the business unit
- Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.
- Receive, review and monitor and manage workload and assignments of the team
- Manage stakeholder expectations regarding deadlines, quality and efficiency
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Operations Standard support compliance with established processes
Hard/Technical, Soft Skills and Complimentary Skills:
- Strong knowledge in Microsoft Word, Excel and PowerPoint
- Strong analytical, quantitative and deductive reasoning skills
- People and Performance Management experience is required
- Experience in events and events management a plus
- Strong written and verbal communication, problem solving, project management, delegation, and mentoring skills
- Strong sense of ownership relating to tasks and responsibilities
- Ability to work under pressure
- Deadline-driven and attention to detail
- Organized and very systematic in handling tasks at hand
- Very proactive in stakeholder management, project ownership, team coordination, and team engagement
- Very decisive and results oriented
- Project and time management skills demonstrated by the ability to manage a number of projects at the same time
- Strong commitment to performance and team success
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Qualifications/Requirements:
- Bachelor's/College Degree in marketing, business management or other related fields
- Must have at least 1 year of working experience in the similar capacity
- Applicants must be willing to work in flexible/rotating schedule depending on business needs
