Job Description
The Operations Team Lead will oversee a team of financial account specialists, ensuring performance excellence, client satisfaction, and smooth day-to-day operations. You will coach, mentor, and drive results while ensuring accuracy and complianceespecially in billing and financial-related processes.
What You'll Do
As an Operations Team Lead, you will:
Supervise, develop, and motivate a team of financial specialists
Monitor KPIs, performance metrics, and daily productivity
Handle escalations, ensure timely issue resolution, and provide actionable feedback
Oversee billing-related procedures and ensure accuracy in financial transactions
Coordinate with cross-functional teams to enhance workflow and performance
Conduct coaching sessions, performance reviews, and daily huddles
Ensure team compliance with company and client policies
Prepare reports and presentations using MS PowerPoint and Excel
Contribute to continuous process improvement and operational strategies.
What You Must Have
Preferably a bachelor's degree graduate
Excellent written and oral communication skills
Minimum 2 years as an Operations Team Lead/Supervisor in the BPO industry
Must Have Billing Experience
Experience in banking/lending, finance, insurance, or US mortgage servicing (preferred but not required)
Proficient in MS PowerPoint and Excel
Strong negotiation, leadership, and decision-making skills
Willing to work onsite in Cebu City
Available start date: ASAP
Company Benefits
Minimum 1 year of billing experience required
30,000 Sign on Bonus
Competitive salary package
Performance incentives
HMO coverage (1st day of work)
Paid training and career advancement
Inclusive and supportive leadership team
Opportunities for professional growth within a fast-expanding account
Employee engagement programs and workplace perks
Onsite Application Schedule
Date: Monday to Friday
Time: 10:00 AM 4:00 PM
Location: GF, 1Nito Tower, Archbishop Reyes Avenue, Cebu City
What To Bring For Onsite Application
A copy of your resume
A pen
A valid ID for identification
